Amazon FinTech - Accounting automation
Role
UX Design Intern
Skills
Product Thinking, User Research
Team
1 Manager, 7 Stakeholders, 3 Designers, 3 Engineers
Duration
May 2020 - August 2020
The project is currently under NDA, please email me at dj333@cornell.edu if you have further questions.
How might we:
Create an end-to-end user experience to automate the Journal Entry posting process during monthly close that would accommodate all accounting use-cases?
Results
4/4 users strongly agreed that they can accomplish what they need to with the posting functionality.
Overall satisfaction rate: 4.6/5
“This is really good. I really like this, especially comparing to what I do now.”
“The error repair is a good one. It’s very easy to understand.”
“I like this message. It gives me a confirmation. I also like the comfort to know that I can come back and edit anytime”
Approach Timeline:
Stakeholder interviews
User interviews
Propose user flow
Wireframe low-fidelity prototypes
Design iterations
Stakeholder/designer/engineer reviews
Usability testing
Design iterations
Finalize high-fidelity design
Final presentation
Key Learnings
Cross-functional team communication is key
Advocate for UX design choices
Always back-up design decisions with customer data
UX Storytelling to build consensus